Case Study
Modernizing Communications with a Cloud Phone Solution
Kenderdine Medical Clinic (KMC) is one of Saskatoon’s leading family medical practices offering a range of specialised services to clients along with a minor emergency clinic. With a growing need for a modern, scalable, and cost-effective communication system, KMC partnered with ifonica to migrate to a best of breed, cost effective cloud-based business phone system.
Objective
Kenderdine Medical Clinic aimed to upgrade their communication system by implementing a cloud-based business phone solution that would:
- Replace aging equipment
- Improve communication efficiency and enhance user experience
- Reduce costs and lower overall operating expenses
- Ensure seamless integration to existing call recording and compliance solution
ifonica Solution
ifonica delivered a cloud-based business phone solution combining:
- ifonica UCaaS for reception, Doctor’s offices and administrative positions
- Custom call treatment solution to ensure optimum patient access both within business hours and out of business hours conditions
- Call Recording solution integration to ensure compliance
Key Solution Features
ifonica delivered a custom solution tailored to the KMC’s needs:
- UCaaS Deployment: 22 endpoints within a single location
- Carrier Services: SIP Trunks, DIDs, long- distance calling
- Analog Support: ATAs for fax services as needed
- IVR: Integrated auto-attendant for enhanced user experience
- Resiliency: ifonica’s cloud based architecture providing enhanced reliability
Ifonica’s solution gave us the flexibility, reliability and cost savings we needed. Their hands-on approach ensured a smooth transition and a future-ready platform for our medical clinic.
— Daniel McNeil, Business Manager, Kenderdine Medical Clinic
Deployment
- Single Rollout: Maximising deployment effort and minimizing business disruption – zero downtime
- Pre-Deployment Testing: Conducted as a proof of concept (PoC) with ifonica technical team
- Provisioning: Centralized pre-staging by ifonica allowing for a simple “plug and play” onsite installation
- Custom Design Review: Tailored to KMC’s business requirements
Value Delivered
- Cost Optimization: Reduced overall cost of ownership
- Scalability: Future-ready architecture to add users as needed
- Operational Efficiency: Enhanced communications among staff
- Safety & Compliance: Integrated call recording
- Turnkey Execution: Full design, deployment, and ongoing support by ifonica
ifonica delivers collaboration and communication tools that are beneficial to your entire business. Our innovative technology allows for seamless collaboration and integration of phone calls, emails and video conferencing, plus other essential tools—all bundled into one cohesive platform. Talk to one of our experts to learn how you can modernize your business collaboration technology.
