ifonica Chat™ for Microsoft Teams

Turn Teams Into a True Customer Engagement Platform

Bring customer conversations into the heart of where your teams works. Embed rich and reliable messaging directly in Teams with ifonica Chat.

Send and receive messages without switching apps (your contacts don’t need MS Teams to connect with you)

Add texting to your business phone number with an SMS-enabled DID

Centralized conversations (all of your contacts stored in one place)

Complete data ownership (your business contacts aren’t stored on personal devices or apps)

Talk to a Teams Expert

Your Business, Your Data

Using ifonica Chat with Microsoft Teams allows businesses to maintain a close, personable connection with their sales contacts. This removes the need for personal devices or unregulated apps, ensuring that customer data remains secure, accessible, and firmly within your organization.

Centralized Contacts

Customer information is stored in one place, allowing your team to manage contacts seamlessly and save time.

Clear Visibility

Managers can monitor real-time interactions, improving support for their teams and ensure professional conversations are aligned with company standards.

Conversation Archives

All exchanges are logged, providing quick access to past conversations for easy reference.

Data Ownership

Full ownership of customer data remains with your team, ensuring security and management without scattering across personal apps.

Helpful Insights

Integrating rich messaging with CRM systems provides insights into customer interactions, enhancing engagement strategies.

Security & Compliance

A controlled platform helps adherence to regulations like GDPR, with encryption safeguarding sensitive information.

Stay Reachable and Responsive with ifonica Chat

With SMS-enabled DID numbers you and your team get dedicated phone lines that connect directly, anywhere. Instantly engage with your contacts from a genuine phone number; they don’t need to use Microsoft Teams to connect with you. With ifonica Chat you get seamless connectivity and call management. That’s simplicity for growing companies and solo entrepreneurs.

Talk to a Teams Expert

Features & Benefits

ifonica Chat with MS Teams makes it easier to build genuine relationships through personal and efficient communication. Your team can send, receive, and manage messages right where they work, without switching apps. This means your sales team engages customers effortlessly and drives real growth—all in one place.

Messaging Hub

Send/receive SMS/MMS messages from a single or shared DID number to reach external contacts all without leaving the platform.

Group Collaboration

Share valuable customer insights and updates directly in team chats. Keep everyone in the loop to enhance the overall customer service.

Consistent Experience

Centralized conversations provide a seamless experience for your customers. Easily revisit past chats for more meaningful engagement.

Training & Onboarding

With everything in one place, onboarding and training new staff is a easy, and allows them to be effective right away.

Power Features

Use real-time translation, keep track of all messages, and follow security standards, making Teams a robust tool for connecting with customers instantly.

Real-Time Alerts

Get instant notifications for incoming messages across Teams and devices, so you’ll never miss a beat.

Simple to Deploy, Easy to Use

Take your team’s collaboration and communication further with ifonica Chat. See how our innovative platform expands on the limitations of Teams basic SMS by delivering advanced, enterprise-grade capabilities that enhance productivity and efficiency.

FEATURES	IFONICA CHAT™	MICROSOFT TEAMS®
MESSAGING
2-Way Messaging	◉	◉
Number/Inbox for each user	◉	◉
Shared Number/Inboxes	◉	―
Group Chat (users sharing a number)	◉	―
Broadcast Messaging	Coming soon	―
Attach Pictures/Other files	◉	―
Receive 2FA Codes	◉	―
CONTACTS
Save Contacts	◉	―
Import Contacts from CSV	Coming soon	―
Add Contact Name to Messages	◉	―
Private Contacts	◉	◉
Contact Tags	◉	―
ADVANCED FEATURES
Scheduled Messages	Coming soon	―
Quick Reply Shortcuts	◉	―
COMPLIANCE & SECURITY
SOC 2 Type II	◉	◉
HIPAA Compliant	◉	◉
Microsoft Authentication SSO	◉	◉
Assistance with 10DLC Registration	◉	―
Blocked Number List	Coming soon	―
Message Archiving	Coming soon	◉
MESSAGING CHANNELS
SMS/MMS	◉	Only SMS
WhatsApp for Business	Coming soon	―
RCS	◉	―
PHONE NUMBERS
Microsoft Phone Number	◉	◉
Separate Local SMS Number	◉	―
SMS Enable Landline or VoIP Number	◉	―
BYO SMS Service	◉	―
PLATFORMS
Microsoft Teams	◉	◉
Browser	◉	◉
Desktop App	◉	◉
Android/IOS App	◉	◉
TEAMS INTEGRATION
SMS in Personal Chat	◉	◉
Teams Chat Notifications	◉	◉
Teams Text Message Counter	◉	―
Embedded App in Teams Mobile App	◉	―

Talk to a Teams Expert

We are here to help you

Commonly Asked Questions

Can I send and receive SMS/MMS messages directly within Microsoft Teams?

Teams does not natively support sending and receiving SMS/MMS messages. However, you can integrate a 3rd party solution like ifonica Chat to enable this functionality.

How do I integrate a 3rd party SMS/MMS service with Microsoft Teams?

You can integrate a 3rd party SMS/MMS service like ifonica Chat with Microsoft Teams by installing a certified app from the Microsoft Teams Store or by using an API to connect the service to Teams.

What are the benefits of using a 3rd party SMS/MMS service with Microsoft Teams?

The benefits include contact retention, enhanced communication capabilities, improved customer engagement, and increased productivity by allowing teams to send and receive SMS/MMS messages directly within Teams.

Can I use my existing phone number?

It depends on the 3rd party service you choose. Some services allow you to use your existing phone number, while others may require you to obtain a new number.

How do I ensure my SMS/MMS messages are secure and compliant?

ifonica provides end-to-end encryption, secure data storage, and compliance with relevant regulations such as GDPR and HIPAA.

Get the latest news and updates